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St. Dorchester Center, MA 02124

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Weekend: 10AM - 5PM

prohibited items

Have Any Questions?


Please read Carefully the list of forbidding items and products as published by DHL EasyShip , which also applicable to all international courier services Companies.

What items are prohibited and can't be delivered through DHL and Most Other Couriers Services Companies

Below are the Terms and conditions and Limitations on Shipping as advertised by DHL, For Further Clarification needed on the Shipments Restrictions and other Conditions , Please Visit the Website of DHL easyShop 

DHL Easyshop cannot deliver certain items for legal or safety reasons. Be sure to check the following information before you order a product! If you have any questions please contact us through

Legal restrictions

Some products are prohibited due to exporting country, importing country or transportation regulations. In addition, items ultimately destined for Cuba, Iran, North Korea, Sudan, and Syria and any other country subject to US or international embargoes are prohibited. Also, shipments destined to certain prohibited persons and entities are also excluded from the DHL EasyShop service.

Safety restrictions

Products that cannot be safely shipped include flammable products or dangerous items, e.g., products that are toxic or that may catch fire or explode during shipment. This category includes some everyday products such as aerosols, perfumes and some cosmetics

What happens to prohibited items?

If you do order any item that cannot be legally or safely shipped, we will make every effort to advise you that we have received them and that we will not be able to ship them.
It is then your responsibility to:

  •  arrange a return to the merchant, or
  •  advise us to dispose of the product.

If you order products that cannot be legally sold (such as marijuana or other illegal drugs), we are not able to return those items to the merchant or ship them to an alternative address. They are subject to seizure by law enforcement authorities.


In these links, we have provided for your guidance detailed lists of products that cannot be shipped. We have tried to make the lists as complete as possible, but they are not necessarily exhaustive. There may be other items not specifically named which fall into one of the following categories.

UPDATE Samsung Note 7. We are not allowed to transport any Samsung Note 7.

IMPORTANT! As you may know, there is a risk of certain lithium batteries catching fire. New regulations of the International Air Transport Association (IATA) in effect as of 1st April 2016 restrict the shipment of certain specific types of lithium batteries, which are considered “dangerous goods”. Although not all lithium batteries are affected by these regulations, be sure to check your product specifications carefully against the restrictions below.


      • I.E. – Power banks, Battery packs, cell phone batteries, laptop batteries.
      • All external battery packs and power banks are NOT regulated to be shipped (those are prohibited).
      • Laptop with battery outside of laptop CAN ship, as long as battery is under 100 Wh and packaged with equipment (same box, inside of another box).
      • Camera & camera battery CAN ship.
        • Per NEW regulations only 1 battery per shipment with equipment.
        • Must be sent in box, no longer shipped inside of padded pouch or poly bag.
      • Regulations have not changed = iPhone, iPad, Kindle, Nook, etc…
      • All instances are prohibited
      • All instances are prohibited
      • All instances are prohibited

(“Wh” means Watts per hour)

    • over 2.7 Wh and less than 100 Wh per battery and more than two batteries per box, OR
    • over 2.7 Wh and less than 100 Wh per battery and more than 8 cells per package.
    • over 0.3g lithium and less than 1g lithium per battery and more than two batteries per box, OR
    • over 0.3g lithium and less than 1g lithium per battery and no more than 8 cells per box.


  •  We will not ship any lithium batteries (ion or metal type) which are confirmed or suspected to be defective or damaged.
  •  We will screen the batteries in all electronic items at our export facility and will not be able to ship any items to you that fall into the above categories. That may mean that the product has to be returned to the merchant.
  •  More information is contained on these restrictions at

Cash, money and related items

  •  Cash (banknotes and coins)
  •  Travelers cheques
  •  Any monetary instrument in bearer form
  •  Counterfeit or imitation money
  •  Credit cards and credit card readers

Cigarettes & related products

  •  Cigarettes
  •  Cigars
  •  Tobacco
  •  Tobacco products including chewing tobacco
  •  E-Cigarettes or Vapes are not acceptable to certain countries. Contact us before ordering


  •  Controlled chemicals, including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
  •  Narcotic drugs
  •  Unlicensed drugs including synthetic cannabis (often packaged as “herbal incense”, “herbal potpourri” or similar descriptions)
  •  Infectious substances


  •  Many electronic products require lithium batteries. New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
  •  Certain radio transmitters and cordless phones not approved for use in your country

Sharp objects

  •  Axes
  •  Darts
  •  Bows and arrows
  •  Bayonets
  •  Knife

The following list only describes general categories of these types of products. It is not exhaustive. Each item has to be determined on a case-by-case basis, depending on the specific ingredients.

  •  Irradiating apparatus and radioactive materials
  •  Explosives including gunpowder and dynamite
  •  Firecrackers and fireworks
  •  Fire extinguishers
  •  Asbestos
  •  Cigarette lighters, gas lighters
  •  Poisons
  •  Magnets
  •  Hair regrowth products, e.g., Rogaine
  •  Goods that are potentially flammable, including
    • Perfumes and Colognes
    • Eau de toilette
    • Fragrance spray
    • Makeup remover
    • Aftershave lotion
    • Nail polish
    • Nail polish remover
    • Some hair care products
    • Aerosols; any product in an aerosol can
    • Compressed gas or gas cylinders
    • Fuels
    • Gasoline (petrol)
    • Gas torches
    • Engine oil
    • Motor oil
    • Essential oil
    • Lighters with fuel; lighter fluid
    • Turpentine
    • Paint thinner
    • Household cleaners
    • Paint and paint guns
    • Varnishes
    • Stains
    • Solvents
    • Glue and adhesives
    • Paintball tanks, guns and grenades
    • Printer toner cartridges
  •  Laboratory chemicals
  •  Chimney cleaner
  •  Drain cleaner
  •  Oven cleaner
  •  Bleach
  •  Pesticides and fungicides
  •  Chlorofluorocarbons (CFCs)
  •  Antifreeze
  •  Automotive products, including
    • Brake fluid
    • Coolants
    • Degreasers
    • Hydraulic fluid
    • Power steering fluid
    • Transmission fluid
    • Vehicle cleaning solutions
    • Performance additives
  •  Lithium batteries: New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
    Unless they comply with the following packaging requirements:
    • Packages containing lithium batteries, or lithium batteries contained in, or packed with, equipment that are properly packaged
    • Packing each battery or each battery-powered device when practicable, in fully enclosed inner packaging made of non-conductive material (such as a plastic bag)
    • Separating or packing batteries in a manner to prevent contact with other batteries, devices or conductive materials (e.g., metal) in the packaging
    • Ensuring exposed terminals or connectors are protected with non-conductive caps, non-conductive tape, or by other appropriate means
    • Batteries should be securely cushioned and packed to prevent shifting which could loosen terminal caps or reorient the terminals to produce short circuits

Pornographic & Obscene Materials

  •  Sex toys, clothing, & equipment
  •  Pornographic material
  •  Erotic publications / videos / movies
  •  Erotic lubricants

Weapons & Warfare (Export Specifically Prohibited)

We are required to submit any items in this category for review by the government agency responsible for export compliance. Depending on their decision, the product may be

  •  seized by the agency for further investigation, or
  •  shipped to you if the agency decides it is legal to export it, or
  •  we will notify you that it needs to be returned to the merchant, shipped to another domestic address, or disposed of.
  •  Munitions of war
  •  Any products or intended for use or which could be used in chemical or biological weapons, missile technology, or nuclear proliferation
  •  Any items specially designed, modified, adapted or configured for military use and any “dual use” items (those with both commercial and military/police uses) including but not limited to
    • Projection telescopes specially designed for use with Super High Power Laser (“SHPL”) systems
    • Handcuffs, leg cuffs, ankle cuffs, police-type batons
    • Polygraph (lie-detector) equipment
    • Military helmets
    • Night vision equipment (e.g., goggles, binoculars)
    • Bulletproof clothing; flak jackets
    • Nuclear material
    • Surveillance and eavesdropping equipment (including hidden cameras, infrared and thermal imaging cameras)
    • Lasers, radar, sonar systems
    • Telecommunications equipment designed to operate underwater, or at extremely high or low temperatures, or to withstand radiation
    • Spraying or fogging systems
    • Software used for active flight control purposes, or designed or modified to use “cryptography” employing digital techniques performing any cryptographic function other than authentication or digital signature; military encryption software; software employing a key length greater than 64 bits for the symetric algorithm
    • Aircraft and aircraft parts
    • Drones
  •  Any other goods subject to government export restrictions or requiring an export license
  •  Items destined for Cuba, Iran, North Korea, Sudan, and Syria and any other country subject to US or international embargoes
  •  Items addressed to US or international lists of prohibited persons and entities

On US export restrictions

Please see and

On products subject to UK and EU export restrictions

You can register to use the “Goods checker” web-based search tool published by the UK Department for Business Innovation and Skills,

Import Restrictions

The above list consists of products that cannot be shipped to any country. In addition, some countries have specific import restrictions which are not included. For information on import prohibitions and restrictions, please check with the Border Control authority for your country.

Firearms and Weapons

  •  Guns, including
    • Revolvers
    • Rifles
    • Pistols and other firearms (or parts thereof)
    • Starter pistols
    • Rifle scopes
  •  Ammunition and associated products; bullets
  •  Offensive weapons, including
    • Mace
    • Pepper spray
    • Stun guns
    • Tasers
    • Martial arts weapons
    • Hand grenades
    • Flick knives
    • Throwing knives
    • Brass knuckles, “knuckle dusters”
  •  Imitation weapons, including
    • Toy guns
    • Toy pistols
    • Toy grenades

Gambling Items

  •  Gambling equipment and apparatus
  •  Poker chips
  •  Lottery tickets and other similar prize tickets


  •  Products / beverages containing alcohol
  •  Counterfeit or “pirated” goods; items that infringe intellectual property rights (trademarks, copyrights or patents)
  •  Documents and personal mail
  •  Religious books
  •  Ashes; human remains.
  •  Animal Products/Fur
  •  Any goods deemed to be offensive to the Muslim culture
  •  Many electronic products require lithium batteries. New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.

Perishable products

  •  Frozen items, items requiring refrigeration
  •  Fresh flowers
  •  Living plants, trees, bushes
  •  Seeds
  •  Perishable foods (e.g., cheese, milk, yoghurt, eggs, meat, fish, seafood)
  •  Live bait

Precious metals & stones

  •  Bullion, gold and other precious metals
  •  Loose precious stones
  •  Gold, silver and platinum jewelry
  •  Antiques
  •  Rare coins
Have Any Questions?


We are not responsible for any problems you experience with a Merchant or for any defects in the goods you buy.

We use volumetric weight when determining the weight of the shipments we send and we understand that this is not always an easy concept to grasp. We want to break down the details for you in order to make it as clear as possible.

The cost of transporting a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight.

The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

Calculating Volumetric Weight

Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor.

That factor varies with the unit of measure. Since we use kilograms to calculate shipping charges, we use the following formulas to calculate volumetric weight:

Please be aware that the shipping weight indicated on your merchant order confirmation may be based on ground shipping or domestic air shipping from the merchant to our hub location.

Depending on the carrier and size of package, the Merchant’s ground shipping charges may or may not utilise volumetric weight calculation.

If the carrier used by the Merchant does use volumetric weight calculation for ground or for domestic air, the volumetric weight calculation will use a different volumetric factor and the volumetric weight will be lower than that used for international air shipments.

We hope this helps to make volumetric weight a little bit easier to understand.

Please feel free to contact customer service with any additional question.

Yes you do – and there are heavy fines or even criminal proceedings for anyone trying to evade import taxes and duties.

You are the “Importer” for your purchases and you are responsible for an accurate declaration of the nature of the goods and their value. This information is used to determine taxes and duties by your local Customs Authority. You can verify the accuracy of any shipment in your suite by logging into your suite and reviewing the details for items waiting to be shipped. All imported goods must be declared to customs – regardless of whether the goods are new or used or whether you are buying them for yourself or as a gift. Some countries set a value threshold under which they do not collect duty or tax (“de minimis” value). If your shipment is under this threshold, DHL EasyShop will not collect any payment from you for duty or tax. However, you should be aware that Customs reserves the right to revalue or reclassify items which are imported. If this occurs, you may be liable to pay the additional amount upon delivery.

If you are not sure whether your goods will be liable for local duties and taxes please contact us via Chat.

Local sales or other taxes may also apply for domestic deliveries from the Merchant to your DHL EasyShop Suite address. These will show up in your record of the purchase transaction before you make your payment to the Merchant.

Sometimes merchants don’t include an invoice or packing slip with the package. In this situation, you will receive a message from us asking you to upload the invoice and payment receipt you received from the merchant at the time of purpose.

BE AWARE: Some unscrupulous Merchants imply on their websites that they will either mis-describe items or under-declare their value in order to evade customs charges. However, we emphasise that you as the “Importer” are legally responsible for the accurate declaration of the goods and their value for assessment of tax and duty in the importing country. So although the Merchant may produce a commercial invoice, you are legally responsible for the information on the customs declaration and for any customs duties and taxes that may be due. This means that if you purchase goods from these Merchants, and the declaration is found to be false or misleading, you may be liable for financial penalties or even criminal prosecution and having your goods confiscated by Customs. DHL EasyShop is not responsible for any mis-statements of duty or tax, whether by you or the Merchant.

Packages must not exceed 47x31x63 inches / 120x80x80cms OR weigh more than 154lbs / 70kgs

If you anticipate that the goods you are ordering could come in a package that is larger/heavier than this, please speak to the Merchant to see if they can help to reduce the packaging or weight. Bear in mind that fragile goods such as electronic equipment, glassware etc may come with a lot of packaging so the parcel may be larger than you expect.

If you expect a package larger than the above please do not hesitate to

No, we are not currently able to ship perfumes or colognes at this point in time

We don’t sell goods – just our world class service! Any goods you buy must be paid for directly with the merchant, and your purchase transaction is with them.

You select which items you want to buy –from one of the many, websites in Turkey that offer an amazing array of products.

We are responsible for getting your purchases to you through DHL and Or Other Courier Service Companies  –Who Shall also  handle export and import processes, payment of duty and tax on your behalf, and deliver your goods to you.

We are not responsible for any problems you experience with a Merchant or for any defects in the goods you buy.